Every item at Skip’s Prints is printed to order, just for you. Because of that, we don’t accept returns or exchanges. If something isn’t right with your order, though, we want to hear about it and make it right.
Returns and exchanges
We can’t accept returns or exchanges, including for change of mind, the wrong size or color chosen at checkout, or items that are no longer wanted. Please check the product details, dimensions and selected options before you place your order.
This also applies to custom orders, which are made to your specifications.
Damaged items
We pack every order carefully, but 3D prints can be delicate and things occasionally happen in transit. If your item arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging, if you still have it
Please don’t throw anything away until we’ve been in touch. We’ll look at what happened and work with you on a fix, such as a replacement.
Other problems with your order
If your order is wrong, has a printing defect, is missing something, or hasn’t arrived, reach out and we’ll sort it out with you.
Because each piece is printed layer by layer, small layer lines and minor surface marks are a normal part of 3D printing and aren’t considered defects.
How to contact us
Email steve@skipsprints.com or use the contact form. We’ll get back to you as soon as we can.